1. Who we are
Business Name: River Mount Hope Store
Legal Entity: River Mount Hope
Location: Hermanus, Western Cape, South Africa
Email: store@rivermounthope.com
Phone: 081 556 2700
2. What Personal Information We Collect
We collect personal information directly from you when you:
- Create an account on our website
- Place an order
- Subscribe to communications
- Contact us for support or inquiries
The types of information we may collect include:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment details (processed securely via third-party providers)
- Purchase history
We do not collect IP addresses or device-specific data.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Communicate order updates and confirmations
- Provide customer support
- Manage your account
- Send optional newsletters (when you opt-in)
- Improve our website and services
4. Account Creation and User Access
SuIf you create an account on our site, you can:
- View and manage your orders
- Update your personal information
- Request deletion of your account and data at any time
5. Payment and Third-Party Services
All payments are processed securely through trusted third-party providers such as PayFast, PayPal, or Stripe (depending on options selected). We do not store any credit card or sensitive payment information on our servers.
We may use third-party services for:
- Analytics (e.g., Google Analytics – if installed)
- Email marketing (future use — opt-in required)
- Website hosting and security
All third-party providers are expected to comply with strict data protection standards.
6. Cookies and Tracking Technologies
Our website is powered by WooCommerce, which may use cookies:
- Enable cart functionality
- Remember login sessions
- Track basic user interactions (if analytics are installed)
You will be notified via a banner if cookies are active once cookie settings are configured. You can choose to disable non-essential cookies at any time in your browser settings.
7. Data Retention
We retain your information only for as long as necessary to:
- Fulfill purchases
- Meet legal requirements
- Provide customer support
You may request data deletion or account closure at any time.
8. Data Protection and Security
Your personal information is stored securely through our hosting platform. We implement industry-standard measures to protect against loss, misuse, or unauthorized access. These include:
- Encrypted data transmission
- Secure hosting environments
- Access control to customer data
9. Children’s Privacy
We do not knowingly collect or store information from children under the age of 18. If you believe that a minor has provided us with personal information, please contact us immediately.
10. Your Rights Under POPIA
As a South African user, you have the right to:
- Access the personal data we hold about you
- Correct or update your data
- Request deletion of your data
- Object to or restrict certain data processing
- Withdraw consent for marketing communications
To exercise any of these rights, email us at store@rivermounthope.com.
11. Marketing Communication (Newsletters)
We may offer newsletters or promotional emails in the future. You will only receive these if you explicitly opt in. You may unsubscribe at any time using the link provided in the email or by contacting us.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any significant changes will be communicated via email (if you are subscribed) or updated on our website with a revised “Effective Date”.
13. Contact Us
📧 store@rivermounthope.com
📞 +27 81 556 2700
